How to reach our wholesale support team

Direct lines for order coordination, soil blend questions, and delivery scheduling. We answer within one business day.

Reach the support desk

What minimum order volume do you accept for corporate landscaping projects?

We work with bulk quantities only. For exotic plant shipments, the starting point is 500 units per species. Industrial soil orders begin at 10 cubic meters. If your project falls below these thresholds, we can still discuss options, but standard B2B pricing applies to larger volumes.

How far in advance should I place an order?

For tropical plants, we recommend 6 to 8 weeks lead time. This allows us to condition the plants for transport and ensure they arrive in good shape. Soil blends can be prepared faster, usually within 2 weeks, depending on the mix and quantity.

Do you deliver across Malaysia or only within Selangor?

We deliver nationwide. Our logistics team coordinates with freight partners to handle large shipments to any state. For projects in East Malaysia, we factor in additional transit time and use packaging suited for longer journeys.

Can I request a specific soil blend for my project site?

Yes. We adjust drainage, nutrient content, and pH based on the plant species and local conditions. Send us the project details, and our agronomist will recommend a blend or modify an existing one to match your site requirements.

What happens if plants arrive damaged or wilted?

We inspect every batch before dispatch, but transit can still cause stress. If more than 5% of a shipment arrives damaged, we replace the affected units at no extra cost. Report the issue within 48 hours of delivery with photos, and we will process the replacement.

Do you provide documentation for import or export permits?

For domestic orders, we supply a delivery order and phytosanitary certificate when required. For export, we prepare the necessary export documentation, including phytosanitary certification, to help you clear customs without delays.

Still have questions about bulk plant or soil orders?

Our team can clarify lead times, minimum quantities, or soil specifications for your next landscaping project. Reach out through the contact page and we will respond within one business day.

Contact our wholesale team

Questions about bulk plant orders, soil specifications, or delivery timelines for corporate landscaping projects? Reach us directly and we will route your inquiry to the right greenhouse manager.

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